alt Hacker NewsIf capatilism was working the way it was supposed to, the customer could choose between paying more up front, but having the option of a "free" return, or paying less upfront byt having to pay for a return (or not be able to return it).
And for that matter, the customer would have enough information to know the quality of the product before purchasing, but that is often not possible.
Everybody knows the cows are not actually spheres. It's about how you deal with it.
If you try to sell "return insurance" then some customers don't buy it but end up wanting to return it anyway and then leave you a bad review for not having free returns. That costs you more than charging somewhat higher prices and having free returns, so that's what you do instead. But now efficiency requires some other mechanism of allowing the people who don't do excessive returns to pay a lower price.
Also, suppose you actually did sell return insurance. Then you notice that a subset of the customers who buy return insurance rarely use it, so you want to give them a discount to try to get more of their business.