alt Hacker News> I'm saying inconvenience from an outside force (not the low level employee) gets actions done, not words from the employee.
When you harass an employee it’s still word from an employee. And it’s very optimistic to think said words will go beyond you being an asshole doing asshole things.
> I don't know how you construed that as "so customers can't do anything"
You seem confused. I never said that, you just invented it from me saying that harassing front line employees is useless.
I "invented" it from
>So your lived experience indicates that harassing front-line low-level employees about it does not work because they won't be listened to.
Which somehow got the exsct opposite message I was giving:
>inconvenience from an outside force (not the low level employee) gets actions done, not words from the employee.
I don't know how you got your conclusion from that message.