alt Hacker NewsI just had the most horrendous Apple repair experience. In standard warranty with Apple care. Would NOT authorize a mail in repair. Would only authorize walk in to my local shitty Apple authorized third party repair center who were unable / unwilling to reproduce.
Fought with them for weeks. Escalated. They lied and said they were doing a no cost replacement. Had to fight the charge. Then they lost my return.
So much so that I’ve started switching to Linux and de-googled phone. (Switching off of iPhone just to go to google seems like the greater of evils)
The non Apple ecosystem is much more mature than last I checked but still irritating. De googling was my biggest challenge. Getting a viable replacement for Mac OS was the easy part.
What was the problem? If the local repair center couldn't reproduce it, what was going on?
And what do you mean they lost your return? Like it got delivered and then it was lost? Surely they gave you a working unit at that point?
I've had a bunch of experiences with Apple repair and always always been fast and great. I mean, they're definitely the best service of literally any corporation I've dealt with, by far. Sometimes you get unlucky I guess with a particular rep or something hard to reproduce, but it sounds like you got extremely unlucky? It definitely isn't representative in my experience, not even close.