His name is Swedish or it could be Norwegian.
Anyway, did he contact Apple to see if they could help him out? Because sometimes Apple fixes these things for free.
I've had very good and very bad experiences with Apple support for hardware failures. It's worth trying to contact them, instead of calling for more government regulation.
He went through the Apple Icon -> "About This Mac" -> "More Info" -> Coverage Expired Details Button -> Clicked the Get Support button and ended up in an infinite loop of questions on the Apple website if I recall correctly.
Not great support on Apples side there.