alt Hacker NewsThe Android verification is such a broken experience. Recently I decided to purchase a dev account for my company, so far:
1) Provided my company DUNS number etc. once to create the payment profile. I did this some times ago, don’t remember the details but it was an involved verification process and it is marked as verified business payment profile.
2) Later on the payment step verified myself with a passport and bank statement to be able to actually pay with a proper HSBC bank card. Not shady pre-paid card or something, those are not accepted anyway.
3) After I paid I was told that now I need to verify my identity once more but this time with the passport and the incorporation certificate or some other company document.
fingers crossed that in few days it will be verified. While waiting, it tells me that there are still website and email verification to do once the previous step is done. I already verified my e-mail a few times before paying.
It’s painful, slow and annoying because if you fail at a step(i.e. needs verification that takes days and you are told about it at the payment step) you have to start again with the forms.
I just remembered why I never use Android. It seems like no one owns the process and as a result you get unpolished shitty experience that fulfills the requirements of god knows how many people who work in the same company but don’t talk to each other.
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The whole Google Play experience is awful.
Recent things I've had to do:
1) Re-submit an app after it was rejected and labelled a gambling app (it wasn't even close - a 15 second look by a real human would have seen that. This one was even appealed and the support was utterly useless. I ended up changing one word and re-submitting the app, approved no problem.
2) An existing app, in the Play store for years but a nice app - only about 500 installs. I had to submit a new version for no reason whatsoever... Except to keep the customers developer account active.
Those are just issues I've dealt with in the last month or two.
Every single time, Google Support is completely useless - including the appeals process, which is an absolute joke.
If this is a business account why do they want your passport? And why are you paying with a personal bank card rather than a business one? Or do I misunderstand?
Feels like too many owners. Each step makes sense, but the whole thing doesn’t.
Can you pay with Google Play GC or Google Play points, and if not, why not?
What you're describing is not "broken", it's the process and it appears it hasn't even failed for you.
My experience with getting a verified "business" developer account from Google mirrors the experience as getting one from Apple, except it's a one-time fee and much less than Apple.
Yes there are hoops to jump through, identification usually requires some hoops, but pretty it's straightforward. I am not commenting on the requirements of these hoops, yes, it's BS that they exist but it's their platform so it's their rules.
What type of "experience" are you expecting to have anyway?
That sounds a lot like my experience as an Apple Developer too, with the added bonus (unclear from your description if you experienced this too) that they took my money before the verification process was finished and wouldn't refund it once their AI couldn't connect my face to my ID and wouldn't let me connect with a real person (the first dozen times were on them, but after that it was maybe my fault for including a middle finger in the photographs).
Is there a way around this shitocracy?