In a nutshell, why would the consumer care (for the SLO) care about how the vendor sliced the solution into microservices?
It will depend on the contract.
When I was at IBM, they didn't meet their SLOs for Watson and customers got a refund for that portion of their spend
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It will depend on the contract.
When I was at IBM, they didn't meet their SLOs for Watson and customers got a refund for that portion of their spend