alt Hacker NewsI always thought the law should be really simple. It should take an average person (independent from the case and a large enough sample) about the same time to pay for something than to refund/return/cancel it. That's it.
I gladly am in Germany and companies are more scared of implementing dark patterns here for canceling products. When I was in the US I dreaded cancelling services because I knew they would make me jump around several hoops and even sometimes require contacting customer support.
Replies
The US was sooo close! This was exactly how the proposed Click-to-Cancel rule worked from the Biden FTC under Lina Khan. The Trump administration came in and killed it before it went into effect, though, because of course they did (technically: they stopped a mandatory impact study and let the judiciary kill it, same same).
> I always thought the law should be really simple. It should take an average person (independent from the case and a large enough sample) about the same time to pay for something than to refund/return/cancel it. That's it.
Can't be too hard. It's already there for email subs - US CAN-SPAM Act and UK PECR.
Good luck finding out how to contact customer support. The darkest dark pattern of them all.
Hah! Try exiting the church in Germany then. ;-)
But besides that it's really okay.