I did not get that impression at all. He mentioned quite a few conversations with partner level employees, technical fellow, principal managers.
The impression I got is he tried to fix things, but the mess is so widespread and decision makers are so comfortable in this mess that nobody wants to stick their necks out and fix things. I got strong NASA Challenger vibes when reading this story…
My read is he was not Sr enough in the org to drive any effort to improve things, and could not get someone who was to do it either.