alt Hacker NewsI've joked that on some services, when you're clicking buttons, you're actually opening tickets that a human needs to action.
That scenario is an example. You complete an action on a web page and nothing works. You make no further changes and hours later it works perfectly. Your human wasn't fast enough that day.
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> I've joked that on some services, when you're clicking buttons, you're actually opening tickets that a human needs to action.
I just experienced one startup where the buttons just happen to only work during business hours on the US west coast.
> when you're clicking buttons, you're actually opening tickets that a human needs to action
I had one public cloud vendor sales literally admit this was the case with their platform. But they were now selling "the new one" which is supposed to be better.
It was, a lot. But only compared to the old one.
That's the "digital escort" process mentioned in the very long OP. Understandably, the US government got mad when they found out that cheap Chinese tech support staff were being used for direct intervention on "secure" VMs.