It is, but “Microsoft runs on trust” they say. They also say the CEO’s inbox is always open, actually the CEO himself says it in the yearly mandatory training video on business conduct. So it should be safe, in theory, to openly speak out in the best interest of the customers, no? Rhetorical question :)
it is not. the real world says one thing and does another.
here is how real world tech companies actually function: https://www.seangoedecke.com/how-to-ship/
Don't believe everything people say. Watch what they do.
By the way, are you not worried about NDAs and such?
I feel like emailing the CEO in this case is just a no-op, the inbox is gatekeeped by his staff and very unlikely he saw your email.
That said, “inbox always open” means you should come with a problem AND a very well detailed solution. But question becomes if you had a detailed solution that was good, why wasn’t it ran up the org chart with buy in and why did it have to skip to the top.