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ryandrakeyesterday at 8:35 PM1 replyview on HN

I got hit with that exact scam recently as a buyer, and I can tell you eBay has not figured out how to mitigate it yet. I purchased an expensive item from the seller. He sent some token thing to a different address in my city in the same zip code and provided me (and eBay) the tracking info. Item was delivered, and all eBay knows is "item sent to zip code X was delivered" so it was marked as delivered. I submitted a dispute, which was pretty much instantly closed with "Seller provided proof of delivery." I contacted UPS who happily provided me the actual address the package was delivered to. I escalated through eBay's support channel and offered to prove that the delivery was not to my address but they didn't care or want to know the actual delivery address. Finally, after a few days, eBay got back to me with a form letter saying I would be refunded because the seller's item was "lost in the mail," which was total bullshit, but at this point I didn't care since I got my money back, but the scammer probably kept the money too, so I guess eBay is eating these costs.


Replies

LoganDarktoday at 4:48 AM

I got scammed once where the seller didn't even ship anything, but just came up with a tracking number for my zip code that had already been delivered recently. Took weeks of back-and-forth with customer service to get a refund. They had listed the item in a category that doesn't have the money-back guarantee (which I had no idea was a thing)