alt Hacker News>Betting platforms assign highly profitable customers "concierges" who reach out and prompt them to gamble, offer incentives, and work to keep them betting. It's insidious and wrong - the platforms actively identify and take advantage of addicts.
this isn't new. a relative is an MVP at a casino she dumps cash into. The pit bosses comp all of her meals and call her on days that she doesn't show up. It's all sold to the customer as friendly-people-who-care and the people eat that up, especially lonely elderly folks.
She fell at one such casino and ended up suing them, she wondered why all her friends stopped calling her, so she moved casinos and low-and-behold she was able to make friends there, too!
To be fair, like another poster mentioned, they do this everywhere people spend a lot of money, not just gambling. Car dealerships are lousy with this kind of 'concierge'-ness. They, too, take advantage of elderly folks who have the money for a new car that they don't yet realize they need.
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> this isn't new.
Bullshit.
If the person you’re raising kids with starts living at the casino 1-4 days a week, you notice.
The Internet, for better and for worse, masks this.
To be fair, what you’ve describing strikes me as closer to hospitality than gambling per se. I live in a ski town. There are absolutely regulars at the Four Seasons who tip well in exchange for being “friends” with the staff. The fact that they never hang out outside work hours doesn’t seem to bother them.