It was only a few years ago that they offered all of their Stadia subscribers a full refund for every dollar they ever spent on the platform. By this point their reputation for customer service was well and truly known, but colour me surprised when I received a not insignificant sum credited to my bank account from Google.

I saw it mentioned in a comment elsewhere in this thread, but the level of service you get really seems dependant on which pocket of Google is responsible for the product you happen to be using. Unfortunately Workspace is a giant pocket with many billions of users with suboptimal and/or perpetually exhausted support.