alt Hacker News> My parents save files on the Whatsapp chat
That's becoming dangerously true of my wife and I as well, to be honest.
The friction is just so much lower than Google Drive or whatever. As long as I handle it right away. It's just finding something from more than an hour ago that's intolerable.
I met a business partner who is doing some work for SME retail investors last week for lunch:
He showed me his WhatsApp: People are sending _ALL_ type of critical documents by WhatsApp to him. Everything. (and bank statements are among the class of "less critical" documents in his case)
My theory here is: "If you have any function in your product, people will use it for anything appropriate to them in a given minute"