Disconcerting for sure, but from a business point of view you can understand where they're at; afaiui they're still losing money on basically every query and simultaneously under huge pressure to show that they can (a) deliver this product sustainably at (b) a price point that will be affordable to basically everyone (eg, similar market penetration to smartphones).

The constraints of (b) limit them from raising the price, so that means meeting (a) by making it worse, and maybe eventually doing a price discrimination play with premium tiers that are faster and smarter for 10x the cost. But anything done now that erodes the market's trust in their delivery makes that eventual premium tier a harder sell.