The problem with this argument is that forcing people to use technology, without proper training and against their will, introduces them to risks as well. Anyone with older parents/family can tell you the harms that come with phishing and other fraud scenarios that cost more than just accommodating people not using technology, both at the micro and macro level. Insulting people and bullying them into technology adoption when there are relatively simple fixes to the problem seem better than increasing risk exposure for no reason other than 'I believe that people who don't use technology are somehow lesser'.
Im going to be harsh, sorry.
In this case nobody is forcing them to buy a dodgers ticket. It’s a completely optional and absurdly expensive luxury good that is purely for leisure. They can simply not but a ticket if they don't want to accept conditions of sale.
The worst thing about this entire discourse is the root of the entire "just print this one guy his tickets on-demand" argument is that it assumes, at its base, that once you hit a certain age you immediately become a moron incapable of learning anything new or adjusting your day-to-day life at all.
And 80-year old person is just as smart as a 20-year old. He's perfectly capable of learning how to use a $50 smartphone to access his $5-200k/yr season tickets, he just doesn't want to. It sounds like he was told years and years ago they were moving this direction, and they've been printing him tickets as an exception, and they've decided to stop the exception. He's had 20 years to get a smart phone and learn how to use it. The fact that he now has to choose is a prison of his own making.