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comprevyesterday at 5:30 PM1 replyview on HN

It's better for the company not the customer


Replies

TeMPOraLyesterday at 6:14 PM

This. It's just another form of hidden inflation at play.

Smartphones, appification, and self-service is usually a downgrade from immediately preceding solutions for everyone except young folks who are money-poor and time-rich, so think nothing of wasting the latter. But this state flips for most around the time they start their career, or at the latest when they start families.