alt Hacker NewsRecycling a comment from prior discussion (4 days, 68 points, 13 comments): https://news.ycombinator.com/item?id=47617463
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Oh helllll no. Let's imagine an analogy for Adobe leadership:
1. You hired a night janitor to clean and vacuum your executive offices.
2. That janitor secretly stops at every desk-phone to alter the settings of voicemail accounts.
3. After the change, any external caller can dial a certain sequence to get a message of "Yes, this office was serviced by Adobe Janitorial!"
What's your reaction when you discover it? Do you chuckle and say something like "boys will be boys"? No! You have a panic-call, Facilities revokes access, IT starts checking for other unauthorized surprises, HR looks into terminating contracts, and Legal advises whether you need to pursue data-breach notifications or lawsuits or criminal charges.
* Is it acceptable because they had some permission to touch objects in the rooms? No.
* Is it acceptable because the final effect is innocuous? No.
* Is it acceptable because the employment contract had some vague sentence about "enhancing office communication experiences"? No.
* Is it acceptable if they were just dumb instead of malicious? No.
No person that would blithely cross those lines can be trusted near your stuff, full-stop.
Replies
To be fair, your analogy has one flaw:
> 3. After the change, any external caller can dial a certain sequence to get a message of "Yes, this office was serviced by Adobe Janitorial!"
Theoretically, it's not "any external caller." Only the janitor's department calling in can dial that sequence and get "Yes, you serviced this office!" If anyone else tries to dial the extension, the desk-phone pretends it doesn't know what it means. (Because it seems Adobe's server serving the analytics image checks the request origin and only serves the image if the origin is Adobe's own website.)
The origin "security" doesn't excuse the complexity and the potential for both exploits and human-error breakage in the future.
It's more like when you join a company the laptop is given the ability to connect to an internal network for employees.
This is an extremely common practice.