alt Hacker News>For the up-front convenience you get with phone tickets
Even as a person who does have a smartphone, I feel like phone tickets are anti-convenience because they rely on terrible apps like TicketMaster. It's only a positive trade-off for venues or whoever. If they texted or emailed me a QR code, that would be a positive tradeoff (and a texted QR code would probably work for this guy's flip phone too)
> I feel like phone tickets are anti-convenience because they rely on terrible apps like TicketMaster.
Case in point: I traveled from St. Louis to Houston for a concert a few years ago. Before I left home to catch my flight, I installed the Ticketmaster app on a phone and verified that I could bring up the tickets. When I tried it again in my hotel an hour before the conference, it no longer worked because the fraud detection in their app was apparently confused as to why I was now in Houston.
Fixing this took 45 minutes on hold to get a support agent and a frantic call to my wife so she could check the disused email address I used to sign up for Ticketmaster 20 years earlier and get the verification code they sent.
There are a lot of reasons to dislike digital tickets, but this is one of them. I used to go to dozens of concerts every year. Now it's such a hassle that I don't bother unless it's small venue that doesn't play these games.