Ronan Farrow's expertise is investigations into elite amorality, not evaluating technical products. Why are you asking this question?
Much of the article and general palace intrigue is predicated on the idea that OpenAI has a singularly revolutionary product. If it later turns out to be a commodity, or OpenAI is simply outcompeted nonetheless, then the idea that Sam Altman's personal shortcomings are something to stress about would seem quaint. Just another hubristic tech billionaire acting in bad faith doesn't really pry attention the same way as someone "controlling your future".
I didn't asking him to evaluate them. I asked him how customer and partners perceive them.
He's had so many conversations that he likely has a sense of how perceptions of the company and its offerings have changed.
I'm curious.