They need to get some tech site like Arstechnica to write about it, like they did when neocities couldn't get ahold of bing. The only way to contact these tech companies to speak to a real human being and not a chatbot is if you know somebody who works there or if the media writes about it.
It's much worse than you think. Press coverage -> manual intervention is at best a bandaid covering up a major wound in a flaw that happens with independent software distribution.
The old model where the user decides which software or apps to run on their machine, is basically already replaced by a whitelist system that is managed by companies who have no interest or obligation to approve developers. Factors like ”being an individual”, an open source developer or god forbid reside outside the USA, you rely on a combination of L1 support doom loops, unjustifiable high recurring prices, kafkaesque and changing requirements, internal inconsistencies. Windows is the worst, but all platforms (except Linux) suffer from this and you can and will get hurt, delayed, and gaslit. If you haven’t, it’s just a matter of time.
I have been blocked for 6 months now with Digicert code cert renewal, for my app Payload, which will never get any media attention. The app doesn’t matter though, the approval process is per-entity (usually, a company). The point is that nobody gives a shit, because they have a monopoly/cartel and they start the validation process after they take your money.
If you are not an app publisher, the best way I can describe it is the ”pre-let’s encrypt” era of SSL certs, but more expensive, strict and ambiguous. In fact, I’ve never gone through any worse approval process in my life, and that includes applying for residency in two countries, business licenses, manual tax filings etc.
Isn't this Microsoft abusing their quasi-monopoly as a consumer PC OS vendor?
If it weren't for the current administration, I'd say it's time for regulatory action.