If you use an automated process to disable accounts but then state there is no appeals process available as they stated, then you are not to be trusted to be acting in good faith. Bad actors should be called out and not given the benefit of the doubt.

Automated systems breaking things without any human contact to get them resolved seems to be the theme of the last 10 years.

Where are the people that tried to sell us software signatures as security benefit? The reality is that they are a very specific security problem. In theory and in practice.

Maybe they let Mythos loose and it suggested the safest approach was to remove access ;)