I tried their Pro plan on March 1 and immediately noticed how bad their usage limits were, so I asked for a refund that same evening.
Their chatbot accepted the request, I was downgraded to the free plan immediately, and since then I have been waiting for the money.
I weirdly feel like this is a newer issue. Hadn't had a problem running queries/actions previously up until this past month where it seems I'm constantly get hit with rate limits while not increasing my usage
Yikes. That's unacceptable. Crazy that it has been over a month and you still haven't gotten the refund.
Did you follow up? You might need to do it again before charge back.
Thankfully that's not Google, so your life is not going to be turned upside down because they don't give a f*.