I've also been waiting over three weeks to speak with customer support after being gifted an annual subscription just as my payment card expired. The failed payment (after the $200 gift) downgraded my account to the free tier and I lost my annual subscription. I had to pay another $20 to get back into the pro tier plan, but now for some reason I only have $197 in credits and I'm on the monthly subscription instead of the annual. Anthropic basically just made 3+ months of credits disappear for their own billing mistake.

The kicker? When you get downgraded to the Free tier, they don't offer any support beyond the AI bot. You have to go through some hoops to get it to open a support ticket to maybe talk to a human in 4-5 weeks. Unbelievable.