it took me like 6 weeks and 12 chat sessions to get Anthropic to essentially end the conversation with "Yeah, whoops, we'll forward that to the dev team." when they cut my max sub short by 4 hours.

that's the single reason I am no longer a customer. I don't feel like shoveling money at non-communicating phantoms.

4 hours of credit wasn't by any means worth the time, what irked me was the casual disregard for lost customer value.