The truth is that it has nothing to do with AI. Many tech companies learned from Google that the most cost-optimized thing to do is provide zero recourse to customers.

Companies that operate this way figure their customers are either so entrenched they’ll never leave or that it’s cheaper to get a new customer than expend a human’s time fixing a customer’s issue.

I hope OP either files a chargeback with their card or files a small claims court suit. Either way, they should take their money elsewhere.

But they probably won’t, because Claude is the best coding agent. Just like Google is the best search engine/free email/etc.