I have heard OVH support be tricky but personally, I have talked to one of the main devs in their discord server for something not even too tricky, but they were kind enough to just walk me through it.

I am not sure but I do think that they might have a ticket system there too.

Either way both Hetzner and OVH would respond in better technical rigour

I used to like bunny but this ain't a good look :-(