> > dealing with customer support

> This is one of the first parts LLMs tried to automate. They were literally released in a form of chatbot. Whether it succeeded is another question.

I don't think that's right. They tried to automate customer support dealing with me, not me dealing with customer support. The goal is to reduce costs of serving customer support even if it results in the customer doing more labor than a customer support professional would need to do to fix their problem, or the customer just living with their problem.

Obviously both parties would be happy with a result where I get what I need easily and for free, but the company is also generally happy if I live with it or expend a lot of effort solving it myself.