alt Hacker NewsI am telling you that I've seen AI support fail at level 1 and it's frustrating. It should be simple, but even cancelling your service or returning an item can have many edge cases that only a human can sort out.
I am telling you that I've seen AI support fail at level 1 and it's frustrating. It should be simple, but even cancelling your service or returning an item can have many edge cases that only a human can sort out.
I have also experienced this; I'm not saying LLMs are great or infallible. Just saying that they are generally a reasonable replacement for L1 support. They are worthless for L2 or above.