Interfaces will definitely evolve. Visual graphs and representations are useful but speaking to an agent will become mainstream as its faster than typing. Also the ability for agents to code on the fly will open up different interfaces. For instance you could say "show me the impact that our marketing campaign x over this time period" and out comes graphs that were coded. Drawing might even make a comeback for instance when designing a website you just cross out things you don't want, draw boxes of where you want things, talk at the same time saying what you want in that box. Then some people are using virtual relativity. Not everything will become a chatbot but its definitely going to evolve with chatting being an integral part of the user interface.

Yeah, it's crazy to think an opaque chatbot will be preferable to a well designed UI for most users. People don't like badly designed UIs, but I'm pretty sure most people under 40 prefer a well designed UI to a customer service agent. We call customer service because the website doesn't do what we want, not because we don't want to use the website.

I usually find chatbot interfaces completely infuriating. I know the UX paradigm of click-reduction went the way of the dodo (and rightfully so, because it was based on bullshit research,) but I think it’s funny that completely removing the user’s agency and visibility into any process, and turning 3-click processes into 200 keystroke processes is the hot shit right now.