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bob1029last Monday at 9:09 PM1 replyview on HN

The user is always a customer of the product in my mind. I don't use the term to mean a purely financial relationship.


Replies

augustkyesterday at 7:57 AM

The hospital information system Millenium from Oracle was bought by two regions in south of Sweden for around 400 million USD. It turned out to be unusable for Swedish healthcare and had to be shut down after just three days. Actual users of the software (doctors and nurses) were not involved in the procurement.