"a pricing model based on seats, a product roadmap built around features rather than outcomes [is outdated]"

I disagree with this.

On pricing, I get that agents and tokens can scale in a way that's unrelated to # of users. But for much SaaS software, AI remains helpful to a human and the human remains the receiver of value. Seat-based pricing is easy to understand and you can always layer in token/agent costs thresholds.

On features vs. outcomes, the latter is hard to define and measure in many industries. In marketing SaaS, which I know well, you can't often tell what outcome to expect. You have to try a lot of ideas and some will hit. No way a SaaS vendor can guarantee that.