Yeah sure, as a matter of rule, every time I visit any health provider I am always discussing with the medical receptionist: the software they use, the challenges the business as a whole faces, the tensions between insurers and third parties.
Things that absolutely 100% happen everytime I - a tech guy - experiences when I go to the doctor/phyiso-therapist etc... etc... These are discussions that are happening.
Ok. So can I conclude that your point boils down to:
"Your claimed experience is different than my experience so you are lying"?