I have worked with people in their mid 30s who had an utter disgust for computers. I was “the guy who knew about computers but was more approachable than the IT guy” at a large office. Even though some people hate doing this kind of work, I always enjoyed it. Sometimes, people would hang around my desk first thing in the morning to get help with IT issues.

I made contacts with the executive team when I had to sign them up for their ChatGPT accounts and set up their VPNs (which often just involved pressing a button). They saw a YouTube ad about how a VPN kept them safe, and they paid for a year in advance...

People of all ages can have a hard time dealing with technology. And to be honest, the IT ecosystem has become adversarial. About a decade ago, installing antivirus software would eliminate many risk factors. But these days, with sponsored content and advertisements, there are so many ways people can mess up their systems.