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psadauskastoday at 2:48 PM1 replyview on HN

Its also gotten harder to trust them to maintain that quality, too.

A product gets good reviews in Consumer Reports or the Wire Cutter or reddit, and the company making it knows they're gonna sell a ton of them, so they start cutting corners, or even start selling a slightly different product with the same model number.

Or you find a decent brand that makes good products, they get popular and grow and in come the MBAs with ideas on how to increase profits. Or they get bought by Private Equity and carry on only by brand momentum.


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kqrtoday at 3:04 PM

> A product gets good reviews in Consumer Reports or the Wire Cutter or reddit, and the company making it knows they're gonna sell a ton of them, so they start cutting corners

I think this is true, but for far less malicious reasons. Favourable reviews lead to popularity, which increases production pressures, which makes it harder to source quality materials and maintain a quality process while satisfying demand.

I have heard of several indie makers who, faced with sudden popularity, have to make the tough choice of speeding up the process at reduced quality (and thus dissatisfy customers) or be unable to fill orders (and thus dissatisfy customers). Everyone handles it differently but it's not pleasant for anyone.

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