If that's true, then their mobile app team must be both completely separate and isolated from all communications.

Because it's really bad. And it's been bad for a really long time.

When all I want is to order a cheap cup of coffee, I get to stare at a throbbing box of fries while it tries to figure that out.

Get to the restaurant and signal my arrival? More throbbing fries.

Sometimes the fries never stop throbbing and the only way to get away from them and onto the next step is to force-close the app and start it again.

When I manage to accumulate enough points to order a free sandwich? "Sorry, something went wrong!" This leaves me with no sandwich, and no points. (I guess I was going to be disappointed no matter what -- maybe they're doing me a favor by fucking it up so bad that getting the food is impossible, since reaching the melancholy destination takes fewer steps this way.)

Over the years I've used multiple phones, from multiple manufacturers, with multiple carriers. It's not me; the app is consistently bad.

Oh. And speaking of carriers: Back when I had metered service, I used wifi where I could. The McDonald's near where I lived had free wifi, but their network had this app firewalled. It'd work anywhere but inside of the building where it was most useful.

But, yeah: The touchscreen kiosks are a bit more responsive than they initially were. It's too bad that they're gored up with finger grease and other bodily effluences, though, because they barely work with the layer of filth that covers them.