Good luck. These big tech companies have no incentive to care about support or really anything that isn’t tied directly to making money. And unless you have a friend there, Google staff have no incentive either. Solving this won’t help with their promotions.
Cynicism helps no one.
I think there are lots of people that will see this story that either work at google or know someone who does, and I bet it will lead to their issue getting fixed. The squeaky wheel gets the grease.