It honestly is a bit dissapointing that most of the internet's "infrastructure" is tied up in large corporations that just get money for free by being the only provider and face little to no backlash (because of their monopoly) when they neglect things like basic customer service.
> get money for free
How do they get money for free? What is stopping everyone else from doing the same?
Gmail is free. How much customer support resources should someone reasonably expect a company to dedicate towards their free-of-charge services?