I think this is the case of a lot of successful OSS. Intrigued people of all horizons comes and interact with few people building something meaningful, mostly on their free time, and expect to be welcomed as customers by the company spokesman. Torvalds had a famous way to express himself freely and hurt some feeling on the Linux mailing list, yet Linux is still a successful OSS project.

I would go on a stretch to say that people that express themselves naturally, without detour, are maybe more trustful than the usual silver-tongued corpo.