Most commercial websites, especially tech, run multiple A/B experiments in parallel to optimize signup funnels and tier conversions. Even so, there should always be a source of truth for people. We should have some way of verifying what we get for what we pay. There are laws about this as well.

This guy's casual and crass response is a sign of disrespect for customers. Unfortunately, that is pervasive in the industry. The bubbles these teams work in are corrosive to empathy and real world impact.