Yeah it was reported, but the telcos systems were such a load of slop there wasn’t any specific evidence recorded (logs etc), and besides nobody knew what to ask for, so it couldn’t be taken seriously.
I don’t remember the exact circumstances of how they got a confession years later, I think bragging, but he did get convicted and the Telco eventually fired him, which stopped the stalking.
What no log files of who's accessing records? That seems super sketch.