I agree with this.

I'm writing this message even though I don't have much to add because it's often the case on HN that criticism is vocal and appreciation is silent and I'd like to balance out the sentiment.

Anthropic has fumbled on many fronts lately but engaging honestly like this is the right thing to do. I trust you'll get back on track.

> Engaging so directly with a highly critical audience is a minefield that you're navigating well.

They spent two months literally gaslighting this "critical audience" that this could not be happening and literally blaming users for using their vibe-coded slop exactly as advertised.

All the while all the official channels refused to acknowledge any problems.

Now the dissatisfaction and subscription cancellations have reached a point where they finally had to do something.

Very easy to do when you stand to make tens of millions when your employer IPOs. Let's not maybe give too much praise and employ some critical thinking here.