To some extent I'd say it is indeed reasonable. I had observed the effect for a while: if I walked away from a session I noticed that my next prompt would chew up a bunch of context. And that led me to do some digging, at which point I discovered their prompt caching.
So while I'd agree with your sarcasm that expecting users to be experts of the system is a big ask, where I disagree with you is that users should be curious and actively attempting to understand how it works around them. Given that the tooling changes often, this is an endless job.
> users should be curious and actively attempting to understand how it works
Have you ever talked with users?
> this is an endless job
Indeed. If we spend all our time learning what changed with all our tooling when it changes without proper documentation then we spend all our working lives keeping up instead of doing our actual jobs.