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dangusyesterday at 8:12 PM0 repliesview on HN

I had to sell my 2016 MacBook Pro because Apple made a defective keyboard design and I had no recourse other than having it replaced with the same defective design. This repair required the replacement of the entire top case of the computer including a number of unrelated components. Without the widespread negative press and repair program, this repair would have cost hundreds of dollars.

I am willing to pay more for a product made by a company whose respect for its customers manifests itself in the design of the product.

I am willing to pay more for a product that has first-class support for non-commercial operating systems that aren’t trying to collect data and sell services.

Lately it’s become obvious to me that Linux is a better desktop experience than macOS or Windows. Liquid Glass ruined my Mac, and Windows is…well, I only ever ran it so I could play games.

Sure, Apple is cheaper, because they make more money selling you services than selling Macs and iPads combined. These are services that are advertised to you within basic settings panels of the operating system, including apps like News that cannot be uninstalled (even Microsoft allows you to uninstall apps like that!)

I don’t want to pay less for a Mac that feels slick during the warranty period but has no upgrade path and no reasonably priced way to repair even minor issues.