I don't think what you have said represents William Burns at all: https://www.youtube.com/watch?v=iP8BfC1e0Ug

They don't "actually understand Russians" and I don't need to study them to see through it. I was born in the USSR. Lived experience makes most foreign "Russia experts" look like the nerds who are very into Japanese or Korean culture and have memorized a bit of superficial trivia, but don't actually know at all how the society functions and are completely helpless at navigating it.

For example, Kennan warned in 1997 that accepting Eastern European countries into NATO would trigger a pivot toward authoritarianism in Russia. The pivot was well underway by that time. The breaking point was the genocidal war against Chechens that Russia launched in late 1994. Internally, it eroded the positions of the reformists and liberals who were seen as weak, and contributed to the rise of the alliance between crony oligarchs and KGB old-timers to undermine democracy and market reforms and restore state-controlled monopolies as their personal piggy banks. Exernally, the Chechen war proved to Russia's neighbors that Russia was no different from the USSR and that transgressions into their countries were only a matter of time. This made them run toward NATO was fast as they could. And personally, Putin, who had started out as an enforcer to St Petersburg's major, was already on his meteoric rise and had broken through to Moscow and joined the presidential administration by 1996.

For reasons that still elude me, western "Russia experts" prefer to believe noble-savage type myths like "NATO paranoia" and not treat Russians as capable people who have their own agenda. It's almost comical how they refuse to listen to what Russians are discussing among themselves, and that applies especially to your question about what should've been done:

  > I am really curious, what do you think the west should have done? Bomb Russians directly? I mean, what else is left?

The second opportunity was on the eve of the full-scale invasion in 2022. Had forces like the 82nd and 101st Airborne been deployed to likely attack paths such as Hostomel airport, the invasion would have been called off out of fear of direct confrontation with the US. Instead, Biden acted like a chicken and publicly promised "No boots on the ground," which Russians took as a green light to go ahead.

The third major opportunity was during the 2022 Kharkiv counteroffensive, when Ukraine made a major breakthrough and Russian forces became so disorganized that they collapsed without a combat in many sections of the frontline. Instead of supporting the counteroffensive with everything they've got, NATO members got spooked by Russian nuclear blackmail and tried to micromanage Ukraine's combat operations. The counteroffensive stalled and Russian forces dug in. The war is now going as most wars do once entrenched positions are established: heavy casualties and minimal territorial changes.

The policy of tiptoeing around Russia has not yielded results because of a fundamental misunderstanding of Russia among western "Russia experts." They interpret fake acts such as "NATO paranoia" as genuine fear, in which case it makes sense to issue reassuring statements (like Biden's). But the fear is not genuine; it is simply a way for Russians to probe how far they can go. Overstating fears to extort concessions is such a basic manipulation technique that I cannot understand how "Russia experts" fail to recognize it. It's a strange plague upon the field. Military experts, by comparison, have been much more reasonable in their assessments and recommendations. The current mainstream recommendation is to stop wasting expensive air defense missiles on shooting down each arrow that Russia fires into Ukraine, and blow up the launchers in Russia instead. The fear of striking Russian launchers that fire at major European cities every night is indefensibly absurd.