What the actual fuck? Customers' expectations shouldn't matter at all if the things they expect is illegal.

And this is already a solved problem.

The city I live in (Bratislava, Slovakia) has some pedestrian-only zones in the "old town", and if you're in one of them, calling an Uber/Bolt forces you to pick a pickup spot where cars can go...

(arguably this still has issues with Uber/Bolt allowing you to choose bus stops as pickup spots, which is explicitly illegal - only buses can stop on bus stops, but it's still better than driving onto a road which does not allow cars in the first place).

EDIT: i mistakenly thought this was about driving on dedicated bike paths, idk why, but this is still a solved problem, the applications already allow to designate some roads as places which can't be picked as pickup/dropoff points...