alt Hacker NewsAnthropic employee here (opinions are my own): the response " [...] However, I need to let you know that we are unable to issue compensation [...]" was, as you imagined, generated by Claude.
I don't like it, but can't do much about it.
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I’ve stopped using your product entirely. Anthropic may not like it, but I can do something about it.
"opinions are my own"
- throwaway449933It reads like the inventors of Claude can't get Claude to apply a "human in the loop" workflow.
You mean you can't do much about it that wouldn't cost your job.
you work there. there is at least one thing you could do about it.
Oh, what I wouldn't give to see the system prompt that tells Claude what it is or isn't "able" to give refunds for. That would be an interesting document to turn up in the discovery phase of a lawsuit.
> I don't like it, but can't do much about it.
"Whether you think you can, or you think you can't—you're right" - Henry Ford
So you're subservient to the AI already?
someone mentioned you use fin.ai for this, were they wrong?
A little human touch goes a long way with customer service and sales. Sorry your management makes you guys look so bad. But yea I am done with anthropic as well. No offense to you all actually making the thing.
> I don't like it, but can't do much about it.
Is the culture really such that you can't escalate an obvious, fairly minor mistake that is turning into disastrous PR?
That would explain a lot of recent Anthropic takes actually.