alt Hacker NewsI recently had my automatic reload double charge me $100. I tried reaching out to Anthropic, but my only option (of course) was a chat agent. After going through a conversation with it, I was told someone would reach out to help with the matter. Never happened. I eventually reached out to my credit-card company and did a dispute, which they just ruled in my favor.
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I once had PayPal refuse to give me my money back (for a delivery) for months even though the postal service status clearly stated: "Address unknown, returning to sender."
I should have denied the PayPal charge on my bank account, that always gets a real human to look into it. Lesson learned.
Once the dispute was resolved on the card side did anthropic claw back the $100? Was your account penalized in anyway?
I got given a gift card with around 6 months credit on it. I used up 1 or 2, and last week suddenly the credit disappeared. I reached out through their chat bot, raised a ticket and have been emailing them daily. Nothing. Absolutely not a word. Unfortunately I dont have the option for a charge back.
Apparently 200B isn't enough for proper support. Nice to know
somehow it's always the expensive path that works fine.
Same.
Back in December the iOS app had a bug ( https://status.claude.com/incidents/6rrnsb1y0kbn) in which buying a subscription thru the Apple App Store would not register with the backend, so you’d be charged but not receive the plan entitlement.
I discovered this because I wanted to upgrade from free plan to the regular plan. I was charged, but remained in the free tier. Thinking it was a temporary bug, I tried buying the max plan. Same result.
I tried cancelling the plan and restarting but I when I went to buy the regular plan again, I was forever tagged as an “Apple” user and so could only manage the billing plan on the iOS app. I tried one more time, same result.
I tried interacting with the support bot and although it agreed that there was a bug and that it should be fixed and I should get a refund, my account never was able to get unstuck nor refunded. I lodged a refund request with Apple, which was relatively quickly refunded. The Bot never did escalate to a human as promised.
Even though the bug was ostensibly fixed, my account (personal email) remains in permanent limbo, unable to upgrade from Free to anything else (I tried again recently and same result - paid but stuck on free plan). I had to create a new gmail just to pay for Anthropic / Claude.