If anyone with principles quit the moment a company did something bad, you'd be left with only people who are cynical and/or bad and/or sufficiently indentured to be unable to push back against management, and there would be no hope of the company ever improving.
Sure, everyone probably has their own personal line such as "will quit if my employer is declared complicit in genocide by the UN", but bad customer service seems firmly in the "better to stay and advocate doing better from the inside" category
But they're not advocating. They're claiming they can do nothing. Quitting in protest would be more advocation.
> there would be no hope of the company ever improving.
if they can't do anything about it now, what makes you think that situation will change in the future? if remedial action would be punished by those higher on the ladder, it certainly won't be promoted by those folks, leaving this hypothetical employee in exactly the same position they're currently in.
quit.
> left with only people who are cynical and/or bad and/or sufficiently indentured to be unable to push back against management, and there would be no hope of the company ever improving.
So basically all of big tech.
> bad customer service seems firmly in the "better to stay and advocate doing better from the inside" category
How about Anthropic agreeing to a $1.5 billion settlement for perhaps the biggest theft in history?
Weird how people forgot about that.
By your own admission in other comments you work for exactly the type of company that optimizes for amoral hires -- Google, Facebook, etc. Based on their actions, Google, Facebook, et al, do seem amoral.
An IC won't be able to steer a ship like that back to morality. Whole teams can't do it. People at Google organized to stop this sort of shit and were fired IIRC?
Large institutions provide cover for bad actions by people who, without said cover, would not take those actions.
Therefore, I believe that "we'd be left with only people who are cynical and/or bad and/or sufficiently indentured to be unable to push back against management, and there would be no hope of the company ever improving" is the status quo.
So what are you even saying??
> and there would be no hope of the company ever improving.
I don't see anything wrong with this. My integrity and values are above any company's. Companies can go to hell for all I care