Google's lack of customer service isn't new or limited to GCP. They also don't provide any human help if you're an advertiser with them unless you spend a crazy amount of money. Twenty years ago I used to spend upwards of $20-30k a month with them and I couldn't get a single reply to any inquiry I ever sent.

If you spend $XXX million / year with them on GCP they will, however, assign a person to be your main point of contact.

Personally, I don't use GCP because of their history of getting bored with their products and abandoning them.

It's nice, maybe I would use it for a personal project, but I go out of my way to discourage my engineering teams from using it.

Is that reason customer service? My only experiences with AWS along those lines have not been great...

It helps if you have a monopoly on app distribution for half of all phones, or video streaming.

Then you can afford zero support and still take 15-30%.

Google support is abysmal for all of their profitable businesses too, like Ads and YouTube.

Mostly coz of everything else about GCP